Ana3D Pro is one payment for lifetime access to the paid features (revision sheets and printable tests). If it is not what you expected, you can have your money back.
The short version
- 14 days, any reason. Ask within 14 days of the purchase and we refund the full amount. You do not have to explain.
- After 14 days we refund when a paid feature does not work for you and we cannot fix it within a reasonable time, and whenever the law of your country gives you that right.
- Everything that is free on Ana3D stays free whether or not you buy, so you can try the atlases, the tools and the on-screen quiz before paying. A locked document shows a real preview of what you would get.
How to ask for a refund
Write to [email protected] from the email address you gave when you bought, or include one of these so we can find the purchase:
- the PayPal transaction ID or the email of the PayPal account that paid;
- for a bank transfer (VietQR): the transfer content (it starts with
A3DorSEVQR A3D), the date and the amount; - for Google Play: the order number from the receipt Google sent you (it starts with
GPA.).
We answer within 3 working days.
How the money comes back
| Paid with | Refund goes to | Usual time |
|---|---|---|
| PayPal (balance or card) | the same PayPal payment | 3 to 10 working days, depending on PayPal and your bank |
| Bank transfer (VietQR) | the bank account you name in your request; we transfer the full 299,000 VND | within 7 working days |
| Google Play | your Google Play payment method | set by Google |
We refund the amount you paid. We cannot refund fees your own bank or card issuer charged you.
Purchases made in the Android app
Purchases in the app are billed by Google Play. Within 48 hours of buying you can ask Google directly (Google Play refunds). After that, or if Google declines, write to us: the same 14 days apply and we issue the refund through Google Play.
Purchases made in the iOS app
Purchases in the iPhone app are billed by Apple, and only Apple can refund them: ask at reportaproblem.apple.com (or in the App Store app, your account, Purchase History). Apple decides on the request under its own rules; when it refunds, Pro ends in the app.
What happens to Pro after a refund
The licence is withdrawn: the paid features lock again on every device that used it. Documents you already printed or saved are yours to keep. Nothing free is affected.
Limits
- One refund per person. If you buy again after a refund, that purchase is final unless the product is faulty.
- If you paid twice by mistake, or transferred more than the price, we return the extra whenever you ask, with no time limit.
- A transfer that is lower than the price does not unlock Pro. Write to us: you can either send the difference or get the transfer back.
- Please write to us before opening a dispute with PayPal or your bank. It is faster for both sides, and we do not refuse a request that this policy covers.
Your legal rights
This policy adds to the rights consumer law gives you in your country; it does not replace or limit them. See also the Terms of use and the Privacy policy.